Terms of Service

These terms take effect on 23 October 2026. Until then, the version of 5 October 2026 applies.

By installing or purchasing an Intrect plug-in, using the licensing service at license.intrect.io, downloading a product through app.intrect.io, or creating an account and submitting audio for analysis through app.intrect.io or our API, you agree to these terms. Please read them — they're short.

Operator. Intrect is operated by INTRECT (business registration number 107-36-71163), based at 서울 중구 충무로 5길 2, Seoul, Republic of Korea. Purchases are sold to you by Paddle.com Market Limited, our Merchant of Record, which collects and remits sales tax / VAT. Paddle's buyer terms govern the sale itself — payment, tax and any statutory right to withdraw from it. The refund commitments in section 6 are ours and apply in addition.

1. The license you're buying

Each purchase grants you a perpetual, non-exclusive, non-transferable license to install and use the plug-in for the version family you bought (e.g. 1.x) on up to the seat count stated at checkout — currently three machines per license. You may move seats between your own machines via the deactivate flow in your dashboard.

The license is yours; the software is ours. We retain all intellectual property rights in the plug-in binary, the underlying ML models, the GUI, and supporting code (collectively, the "Software").

2. Trial mode

For paid plug-ins that offer a trial, first launch issues a free 14-day trial bound to your machine. During the trial it runs at full quality with no audible limits. After the trial expires, the plug-in continues to run but inserts a brief silent gap roughly every 60 seconds until you activate it with a valid license key. The trial is issued once per machine; reinstalling the operating system or wiping the device may reset machine identity and re-issue the trial, which we accept as a reasonable evaluation path. Tampering with the trial or gate mechanism, or distributing patched binaries that remove it, terminates this license and any rights granted by it.

Free products. Intrect HPSS is provided without a paid license or trial. Its current installer is available to signed-in app.intrect.io users through the Product Portal. The paid-license, seat, trial, and refund provisions in sections 1, 2, and 6 do not apply to that free download unless we state otherwise at the time of download.

3. Your account and the free allowance

An Intrect account is for one person or one organisation. Register with details that are accurate, keep your sign-in secure, and take responsibility for what happens under your account. You must be at least 16 to create an account or buy from us.

The free allowance is per person, not per account. Creating additional accounts to obtain more free analysis is not permitted, and neither is doing it through variants of one mailbox — capitalisation, a +tag where your provider treats it as one, dots in a Gmail address, or a second address that delivers to the same inbox. This is the one thing we ask in return for a free tier that needs no card.

To apply that allowance we may treat accounts as belonging to the same person when they share a mailbox or have recently used the same network address, and on that basis we may decline to analyse audio that has already been analysed. It is a check on the free allowance, not a judgement about you, and it does not apply to paid plans. If a decision looks wrong — a shared office or household connection can produce one — open a ticket and we will sort it out.

The free allowance belongs to the person, not to the account. It is granted once. Where we find that several accounts are one person, that single allowance stays with the account they already had — the others have none of their own, or share the one allowance between them where we are less certain which account is theirs. Nothing is suspended: those accounts sign in, keep their history, and can subscribe.

We can be wrong about who is one person. A household, an office and a phone on a carrier network all look alike from here. If a decision looks wrong, open a ticket and a person will look at it.

If you need more, ask. Upgrading is the intended path, and teams that genuinely need several accounts on one connection should tell us rather than work around the limit.

4. What you may not do

• Reverse-engineer, decompile, or disassemble the Software, except where applicable law expressly permits it (e.g. for interoperability and only after you've asked us).
• Resell, sublicense, rent, or share your license key with people outside your own use.
• Hold more than one free Intrect account, or use additional or variant email addresses, to obtain free analysis beyond the allowance granted to one person.
• Remove or modify our copyright notices, license screens, or activation systems.
• Use the Software to commit fraud, harass others, or violate any law in the country where you're operating.
• Submit audio you have no right to submit for analysis or processing (section 8).
• Present a detection result as proof, or use it as the only basis to accuse someone of using AI (section 8).

5. Updates and version policy

Within a major version family (1.x), updates are free. A future major release (2.0) may be a paid upgrade, at our discretion. We try to keep installers backward-compatible so an old project doesn't break when you update.

6. Refunds

Because the 14-day trial is unrestricted in feature scope, we expect you to evaluate before paying. If the plug-in simply doesn't work as advertised on your supported configuration, open a support ticket within 14 days of purchase and we'll refund you.

Not passing an AI detector is not covered. de-artifact is made to improve sound, not to change how a detector classifies a track. We make no claim that processed audio will pass ArtifactNet or any third-party AI checker, so a track that a checker still flags is not a case of the Software not working as advertised.

Cloud plans and credit. For de-artifact Cloud and ArtifactNet plans and credit packs, within 14 days of a charge we refund what you have not used from it: if you cancel a plan, the included credit of that billing month you have not used; for a credit pack, the part of it you have not spent. A job that fails is never charged (section 7); credit already spent on processing that completed is refunded only for verified service outages.

Ask through a Billing ticket on the support page. Refunds are processed by Paddle. Statutory consumer rights in your country (e.g. EU distance-selling regulations) override anything in this section that conflicts with them.

7. Plans, credit and payment

Plans renew automatically. A plan is billed every month (or every year, if you chose annual billing) until you cancel. Cancel any time in your dashboard under Settings → Billing → Manage subscription; cancellation takes effect at the end of the current billing period, and the plan keeps working until then. Current plans, prices and included credit are shown on the pricing page. If we change the price of a plan you hold, we tell you by email at least 14 days before the new price first applies to you, and you can cancel before it does.

Credit. Detection and de-artifact Cloud are paid from one credit balance. A plan's included credit is renewed every month, is spent first, and does not carry over. Credit you buy is spent after it and does not expire. Bonus credit that comes with a pack is part of that pack. Credit has no cash value and cannot be transferred, sold or withdrawn, except as a refund under section 6. Usage is counted by the length of the audio you submit, as described on the pricing page. A job that fails is never charged; if credit was taken for one, we return it.

Auto-recharge is off unless you turn it on. When it is on, we charge the card you saved for the pack you chose whenever your bought credit falls below the threshold shown when you turn it on — at most four times in a calendar month. You can turn it off at any time in your dashboard. If a charge fails, auto-recharge is switched off and we tell you by email.

Business and Enterprise. If you have a separate signed agreement or order form with us, it prevails over these terms where the two conflict, including any service levels it promises.

8. Your audio and our results

Your audio stays yours. Submit only audio you own, have the rights holder's permission to submit, or may lawfully use under an exception in your country. You let us store and process it only to provide the service to you — and, when you report a result, to investigate that report and improve the detector. We never use your audio to train music- or voice-generating models. What we keep, and for how long, is set out in the Privacy Policy and, for ArtifactNet, its service privacy policy.

Detection results are estimates, not proof. A verdict is a statistical estimate from a machine-learning model and can be wrong, including for audio unlike what the model was trained on. Do not present it as proof, and do not use it as the only basis for accusing someone, a legal claim, or a decision about a person. The Disclaimer sets out what the detector can and cannot tell you. Processed audio from de-artifact is generated by a model; frequencies added by restore highs are synthesised, not recovered.

9. Email from us

We send email that is part of the service whatever your marketing choice: sign-in links, receipts, payment and auto-recharge notices, replies to your support tickets, and notice of changes to these terms or to a service you use.

Product news and offers are opt-in. We send them only if you ticked the optional, unticked-by-default box when you created your account. That choice is separate from accepting these terms, and declining it does not limit the service. Each such email is marked as advertising, says who sent it, and carries an unsubscribe link that takes effect at once; you can also withdraw by opening a ticket. Accounts created before that box existed were never asked, and we do not send them product news or offers unless they opt in. How we handle your choice is described in the Privacy Policy.

10. Service availability

license.intrect.io, downloads.intrect.io, and app.intrect.io are provided on a best-effort basis. If our license server is unreachable, the plug-in's existing local license blob keeps it activated until its periodic refresh is due. We aim for high availability but make no formal uptime guarantee at this time.

Answers from the Support Assistant on the support page are generated automatically and can be wrong. Opening a ticket reaches a person.

11. Warranty disclaimer

The Software is provided "as is". We disclaim, to the maximum extent permitted by law, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Audio plug-ins occasionally produce unexpected output; you are responsible for keeping unprocessed copies of important material.

12. Limitation of liability

To the extent permitted by law, our aggregate liability for any claim relating to the Software or the services is limited to the greater of the amount you paid us in the 12 months preceding the claim or USD 100. We are not liable for indirect, incidental, consequential, or special damages — for example, lost profits, project deadlines, or the cost of re-recording audio. Nothing in these terms limits liability that the law of your country does not allow us to limit.

13. Termination

We may suspend or terminate your license, your account, or both if you materially breach these terms (e.g. publishing a cracked build, abusing the activation system, repeatedly creating accounts to reset the free allowance, charging back a legitimate purchase). On termination you must uninstall the Software. We will refund a pro-rata portion of the purchase price unless the termination is for fraud or chargeback abuse.

You can stop using the services at any time. To have your account deleted, open a ticket or email privacy@intrect.io; deleting the account does not refund a plan or credit already used.

14. Changes

We may update these terms when our products or operations change. Material changes are announced on the homepage and dated at the top of this page, and a change that reduces your rights is also emailed to account holders at least 14 days before it takes effect. Continuing to use the Software or the services after a change takes effect means you accept it; if you do not, you can cancel and stop using them.

15. Contact + governing law

Open a support ticket for anything related to these terms. The agreement is governed by the laws of the Republic of Korea, without regard to conflict-of-laws principles. Mandatory consumer protections in your own country still apply.

See also Privacy Policy and Third-Party Notices.